Self-Service
Order Information
Order status and shipping time
Logistics Tracking
Logistics tracking, inspection and sign
Item Price
Select items and get quotation
Service Guide More
How can I translate the pages to my native language?

Please use Google Chrome to open vip.creality.com, and install the Google translate Plug-in on the chrome, then you can translate the pages at any time.

 

How to install the Google translate extension?

Step 1:

Open Google Chrome, click on the three dots at the top right:"┆"

Step 2:

Select "More tools" on the pop-up menu, and select " Extensions".

In the new pages, click the " Extensions" at the left top, and click “Open Chrome Web Store”.

Step 3,

Ender” Google Translate” in the search box, and choose the correct one, and click “Add to Chrome”

Step 4

 

Open Creality VIP MALL,

Click Google translate at the top right, select the language you need at the left top, the page language will be changed.

 

 

 

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I'm not able to select the shipping address, how can I do for it?

Please use the corresponding address(country) as you select on the top right page, or change the country on the top right into the one you would like to ship to.

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My printer does not work/Some parts fail.

We have professional technical support team. Please contact our after-sales service: cs@creality.com and advise where you bought the printer from, as well as the SN # of the printer.

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If I need a small quantity of products, how can I process my order?

Our VIP mall currently offers B2B partners which buy in batch. If you need a small quantity, we recommend you buyfrom Amazon or local stores, because the shipping cost is very expensive if we ship from China.

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What is the shipping cost for my order?

Shipping price fluctuates largely. You can contact your sales representative to calculate it case by case or you can use your own carrier to complete shipment.

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Why can't I pay/check out?

We didn’t set up online payment method because shipping fee is not included in the amount.  VIP mall currently offers for B2B partners which buy in batch  to lower shipping cost and we currently accept transfer payment only.

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